Last week, we focused on intervening when an individual causes conflict in a meeting. But what if the entire group is having difficulty staying on task? In a non-productive group situation, use this four-step intervention:
Imagine that you are conducting a parent meeting to discuss eliminating the football program. Even though the group agreed to the agenda and ground rules (see Keeping the Group on Track: Preventative Measures), almost everyone starts talking angrily and at the same time. This is a time to follow the four-step intervention process:
First, observe what is going on: Almost everyone seems angry and opinionated.
Second, get the groups attention, then state your observation without judgment: There seem to be a lot of feelings about this subject, and many people who want to speak.
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Third, get agreement on your perception: Am I correct? Look for head nods. If people disagree with your summary, listen to their points of view and try again to summarize.
Fourth, move on to suggest a way to address the situation in a way that is consistent with the agenda and the needs of the group: Id like to suggest that we break down into groups of four so everyone gets a chance to express their thoughts. Your task is to create an agreed upon list of three concerns about eliminating the football program. Then well go over these lists in the large group.
Following the four-step process has helped bring the group back to its focus and given it some direction that will help it move forward.
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COPYRIGHT 1996 - 2024 BY EDUCATION WORLD, INC. ALL RIGHTS RESERVED.